Privacy Policy

1. Who We Are

JomeTech Branding is a branding, printing and design agency based at 163 Chinhoyi Street, Harare, Zimbabwe. We operate the website jometechbranding.co.zw and are a division of JomeTech Africa.

When this policy refers to "we", "us" or "our", it means JomeTech Branding. When it refers to "you", it means any person visiting our website or making an enquiry with us.

2. Information We Collect

Information you give us directly

• Your name, email address and phone number when you submit our contact or quote form
• The content of your message or enquiry
• Your WhatsApp number if you contact us via WhatsApp
• Business name and delivery address when placing an order

Information collected automatically

• IP address and approximate location (country/city level)
• Browser type, device type and operating system
• Pages visited, time on site and referring website
• Cookies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Process and fulfil your orders
• Send order updates and delivery notifications
• Improve our website and services
• Comply with legal obligations

We do not use your information for unsolicited marketing unless you have explicitly opted in. We will never sell, rent or trade your personal information to third parties.

4. Sharing Your Data

We only share your data in limited circumstances:

• Service providers: Companies that help us operate our business (e.g. website hosting, email delivery) — bound by confidentiality agreements
• Delivery partners: When fulfilling physical orders, we share your delivery address with our courier partners only
• Legal requirements: If required by law or to protect our rights

We do not share your data with advertisers or marketing companies.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies: Required for the website to function (e.g. WooCommerce session cookies)
• Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics, if enabled)
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

6. Data Retention

We retain your personal data only as long as necessary:

• Enquiry data is kept for 12 months from last contact
• Order records are kept for 7 years for legal and accounting purposes
• Analytics data is typically retained for 26 months

You can request deletion of your data at any time (see Your Rights below).

7. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate data
• Deletion — request we delete your personal data ("right to be forgotten")
• Objection — object to how we process your data
• Portability — receive your data in a portable format

To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. Facebook, Instagram, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: